FAQ's
Order Process
Bodypoint sells to dealers only, and requires an account to place orders. In order to create an account we require a re-sale certificate or tax-exempt certificate. We are happy to have you use a credit card for payment once your account is set up, or we can consider net 30 credit terms if you complete a credit application.
If you are not a dealer or are not interested in setting up an account, see our How to Buy page for more options, including a list of our online retail partners. In order to purchase Bodypoint products outside the USA please refer to the list of our international distributors.
We typically create customer accounts within one business day of your application. We will contact you with your account number as soon as we have created your account. Once you have your account number you can place orders or request quotes from us.
Customers must contact Bodypoint within 30 days of the purchase date for a required return authorization. All returns are subject to a 15% processing fee. We do not offer exchanges, but issue a credit against your next purchase. View our full product warranty policy.
Product Selection & Use
These terms relate to tightening the top straps on our shoulder harness and Stayflex products. Front-pull (pulling the adjustment straps forward) would be useful if the user can adjust the top straps herself, or if a caregiver wanted to maintain eye contact with the user while the adjustment was being made. Rear-pull (pulling the adjustment straps backward) separates the attachment point from the user and is ideal for thicker backrests and some children.
Flat-Mount™ and Cinch-Mount™ are types of end-fitting hardware that attach products to wheelchairs. Flat-Mount™ end fittings are triangular pieces of heat-treated nickel-plated steel that have a slot through which to weave the webbing and then you use the provided steel slide to adjust the webbing tension. Cinch-Mount™ end fittings function like cam buckles, in which you open the cover then feed the webbing through and then close the cover to lock the webbing in place, a more secure means of grasping the webbing.
A FrameSaver™ clamp is a nylon clamp that fits around the tubing on a seat rail and creates a mounting point without having to drill into the seat rail.
Sizing details, including measuring instructions for postural supports, are included in our Bodypoint Product Guide. If you would like to receive a hard copy of our Product Guide click here. Sizing information is also available on the Sizing tab on each website product page.
Bodypoint is a manufacturer that sells products through a dealer and distributor network. We do not sell directly to consumers. For a list of our partners including international distributors, manufacturers, and online retailers, please visit our “how to buy” page.
To become a Bodypoint dealer we require an application , re-sale certificate or tax-exempt certificate, and minimum opening order. To purchase Bodypoint products outside the USA please refer a list of our international distributors.
Bodypoint’s customer service hours are 7:00am to 4:30pm Pacific Standard Time, Monday through Friday. Please visit our “contact us” (Here) to get in touch.
Customers must contact Bodypoint or their authorized dealer within 30 days of the purchase date for a return authorization. All returns are subject to a 15% processing fee. We do not offer exchanges, but credits will be issued to your account towards future purchases.
View our full product warranty policy.
Product instructions are available under the "Documents" tab on each product page and can be downloaded as a PDF. To find a specific product, use the main menu, browse by category, or search by name or keyword in the search bar at the top of the homepage. Once on the applicable product page, scroll down and expand the "Documents" section to access the instruction PDF.
If you need additional help finding instructions, feel free to contact us online or email sales@bodypoint.com. Please include your preferred contact information and the specific Bodypoint product name in your message so we can assist you as quickly as possible.
For details on a specific Bodypoint product, visit its product page for technical specs, instructions, FAQs, user success stories, and more.
Tip: Use the search bar at the top of the homepage to find a product by name or keyword! If you need additional help finding a Bodypoint product, please contact us online or email sales@bodypoint.com.
Navigate here and click "Share My Story" to start the process. You can find more Bodypoint success stories here.
Visit the contact us page to get in touch.